Terms & Conditions

RESERVATION POLICY 

Reservations and Payment

Payment for the stay may be made at check-in by credit/debit card or cash, or prior to arrival by credit/debit card or bank transfer. Card payments are subject to a 3% additional fee to cover transaction costs.

All extra services are charged separately, including:

  • Breakfast

  • Extra bed

  • Additional cleaning requested during the stay

The guest authorizes CASAS DO PORTO to charge the provided card for any expenses not settled until check-out.

Note: At check-in, guests must provide a valid credit/debit card as a security deposit for any damages or breaches of the accommodation rules. The guest understands and consents that the card may be charged without signature. The authorization will be voided 48 hours after check-out. If no issues occur, no charges will be applied.

Check-in / Check-out

  • Check-in begins at 3:00 PM and check-out must be completed by 11:00 AM. Early check-in or late check-out may be authorized by CASAS DO PORTO, subject to availability and agreed conditions.
  • The reservation holder must present identification documents/passports for all guests. In accordance with Portuguese law, official ID is mandatory for every occupant.

Cleaning

  • Apartments are cleaned prior to guest arrival. For stays longer than 5 nights, a mid-stay cleaning and towel change will be provided. This service takes place on the 3rd day and then every 3 days.
  • Additional cleaning may be requested and will be charged according to the price list.
  • At departure, the apartment must be left in reasonably clean condition and free of trash. Waste should be disposed of in the containers located across the street. Failure to do so may result in an extra fee.

Occupancy

  • The number of guests declared at the time of reservation must be accurate. Under no circumstances may the maximum capacity of the apartment be exceeded. Non-compliance may lead to immediate removal without liability for CASAS DO PORTO

Behavior Rules

  • Smoking is strictly prohibited. Violation of this policy results in a €50 fee for cleaning and deodorization.
  • The use of apartment linens or dishes outside the unit is not permitted.
  • Pets are not allowed unless expressly authorized by CASAS DO PORTO.
  • Guests must maintain respectful behavior towards other guests, staff, and neighbors, as the property is located in a residential building.
  • Any damage to the property, furniture, or equipment will be charged to the provided card.
  • Unregistered visitors are not permitted inside the apartment.
  • Failure to comply with these rules may result in immediate eviction without refund.

Safety Rules

  • Guests must observe basic safety procedures to prevent fires and accidents. Doors and windows should be properly secured whenever the apartment is unattended. Equipment must be used responsibly.
  • CASAS DO PORTO is not responsible for lost or stolen items or for damages resulting from negligence or improper behavior.
  • Although Porto is generally safe, guests are advised to take precautions, especially at night.

Liability

  • CASAS DO PORTO is not responsible for changes or losses caused by external factors such as flight delays or cancellations, lost luggage, weather conditions, or failures in water, electricity, internet or air-conditioning services.
  • Valuable items should be stored securely. CASAS DO PORTO assumes no responsibility for theft, loss or damage of personal belongings.
  • Luggage storage is offered as a courtesy, subject to availability, and entirely at the guest’s own risk.

Complaints

  • A complaints book is available in the building. Complaints must be submitted within 48 hours of detection.

Cancellation Policy

Flexible Rate

  • Cancellations made less than 14 days before arrival: 100% charge

  • Cancellations 14 days or more before arrival: no penalty

Non-Refundable Rate

  • All cancellations after reservation confirmation: 100% charge

  • Cancellations on check-in day or no-shows: no refund

Booking Changes

  • Changes are allowed with more than 14 days’ notice for flexible rates and subject to availability.
  • Non-refundable rates do not allow changes.

Tourist Tax

  • A tourist tax of €3 per night applies to each guest aged 13 or older, up to a maximum of 7 nights per stay.

Jurisdiction

  • These terms are governed by Portuguese law. The exclusive jurisdiction is the District Court of Porto.

Data Protection

  • CASAS DO PORTO complies with GDPR (Regulation (EU) 2016/679). Personal data is treated confidentially and used only for reservation management and legal obligations.

PRIVACY POLICY

The website www.casasdoportoapartments.com is operated by Torres & Barreira, headquartered at Rua Ferreira Borges, nº 69, 4º esq., 4050-253 Porto, Portugal, and is responsible for the processing of your personal data.

We are committed to protecting the privacy of our visitors and guests. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679).

Data We Collect

We may collect the following personal data:

  • Name, email address, phone number, and home address, when you contact us or make a reservation.
  • Payment information, when applicable (securely processed through Stripe).
  • Technical information such as IP address, browser type, pages visited, and cookies for statistical and website improvement purposes.

Purposes of Processing

  • Your data is processed for the following purposes:
  • Managing reservations and providing contracted services
  • Responding to contact requests
  • Sending communications related to your stay (and, with your consent, newsletters and promotions via opt-in check-boxes on booking platforms and forms)
  • Fulfilling legal obligations such as invoicing and tax compliance
  • Improving the browsing experience on our website

Sharing of Personal Data

We may share personal data only with:

  • Booking and payment platforms (e.g., Booking.com, Airbnb, Agoda, Hotelbeds, Abreu, Tourtailors, Ctrip, JM Vacations, Yourtriptospain, Stripe)
  • IT and digital marketing service providers (e.g., Google Analytics, email systems)
  • Official authorities when legally required (e.g., mandatory guest reporting to AIMA)
  • We do not sell or trade your personal data

Data Retention

  • Customer data is retained for the period required to comply with legal obligations (e.g., tax laws)
  • Marketing data is retained until consent is withdrawn
  • Cookie-related information varies depending on the cookie type (maximum 2 years).

User Rights

Under the GDPR, you have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent at any time.
  • Object to processing or request restrictions.
  • Request portability of your data.
  • File a complaint with the Portuguese Data Protection Authority (CNPD).
  • To exercise your rights, simply email us at: info@casasdoportoapartments.com

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, loss, or destruction.

Cookies

Our website uses cookies to:

  • Improve navigation and functionality
  • Analyze usage statistics (Google Analytics or equivalent)
  • Support booking tools and social media integrations
  • You may disable cookies in your browser settings. For more details, please refer to our Cookie Policy.

Changes to This Policy

  • We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page with the date of the latest revision

Contac Details

  • If you have any questions about this Policy or about how your data is processed, you may contact us:

Casas do Porto - Ribeira Apartments (Torres & Barreira, Lda)
Email: info@casasdoportoapartments.com
Phone: +351 936 364 211
Address: Rua Ferreira Borges, nº 69, 4050-253 Porto, Portugal